Privacy policy

Privacy Policy

This Privacy Policy describes how CeylanHomeRugs collects, uses, and protects your personal information when you visit our website, place an order, contact us, or subscribe to our email list.

Information we collect

When you place an order or interact with our store, we may collect information such as:

- Name
- Email address
- Shipping and billing address
- Phone number if provided
- Order details
- Payment and transaction information
- Messages or custom requests you send to us
- Website usage information such as cookies, device information, and browsing activity

How we use your information

We use your information to:

- Process and fulfill your orders
- Produce made-to-order rugs according to your selected options
- Arrange shipping and delivery
- Communicate with you about your order
- Respond to questions or custom requests
- Provide customer support
- Improve our website, products, and services
- Send marketing emails only if you have chosen to subscribe
- Prevent fraud and protect our store

Email marketing

If you subscribe to our email list, we may send you updates about new designs, care tips, custom-size information, and occasional offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

We do not add customers to our marketing email list without consent.

Sharing your information

We may share necessary information with trusted service providers who help us operate our business, such as:

- Shopify and ecommerce service providers
- Payment processors
- Shipping carriers
- Email marketing platforms if you subscribe
- Fraud prevention and analytics services

We only share information that is needed to provide these services.

We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, analyze website traffic, and support advertising or marketing features.

You can manage or disable cookies through your browser settings.

Data retention

We keep order and customer information for as long as necessary to fulfill orders, provide support, comply with legal obligations, and maintain business records.

Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information.

To make a privacy request, please contact us at:
ceylanhomerugs@gmail.com

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Contact

If you have any questions about this Privacy Policy, please contact us at:
ceylanhomerugs@gmail.com