Production
Made to order
Our rugs are produced after purchase. Processing time can vary by order volume, size, and customization needs.
Help
Shipping & Returns
Every CeylanHomeRugs order is made to order, carefully checked, packed, and shipped to your address. Please review the details below before placing your order.
Delivery
Express worldwide shipping
We ship carefully packed rugs worldwide. Estimated transit times are usually 3–5 business days after dispatch, depending on destination and carrier conditions.
Customs
Import duties and taxes
Any customs duties, import taxes, or local fees depend on your country’s rules and may be collected by the carrier or customs authority.
Returns
Made-to-order return policy
Because each rug is produced for your selected size and base, returns are limited. We cannot accept returns for personal preference, expectation differences about thickness, or custom-size decisions.
Defects
Damaged or incorrect items
If there is a production defect, shipping damage, or incorrect item issue, please contact us with clear photos so we can review and find a solution.
Important
Check details before ordering
Please review the listing photos, material information, size selection, and care details before purchase. Screen colors may vary slightly from real-life tones.
If your order arrives damaged or something looks wrong, contact us with photos as soon as possible so we can help.