Distance Sales Agreement

Distance Sales Agreement
This Distance Sales Agreement applies to online purchases made through CeylanHomeRugs.
Seller Information
Seller:
CeylanHomeRugs
Email:
ceylanhomerugs@gmail.com
Website:
ceylanhomerugs.com

Subject of the Agreement
This agreement covers the sale and delivery of made-to-order digitally printed rugs purchased by the customer through the CeylanHomeRugs online store.

Product Information
CeylanHomeRugs sells digitally printed rugs in various designs, sizes, shapes, and base options.

Product details, including design, size, material/base option, price, care information, and shipping details, are shown on the product page before purchase.

The customer is responsible for reviewing all product information carefully before placing an order.

Order and Payment
The customer places an order by selecting the product, size, base option, and quantity, then completing payment through the checkout page.

By placing an order, the customer confirms that the selected product details and shipping information are correct.

Delivery
Orders are made to order and shipped to the delivery address provided by the customer at checkout.

Estimated processing and delivery times may vary depending on product size, customization, production schedule, shipping destination, customs processing, and carrier conditions.

Customers are responsible for providing a complete and accurate shipping address.

Customs and Import Duties
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination country.

These fees are determined by the customer’s country and are the responsibility of the customer unless otherwise stated at checkout.

Right of Withdrawal
For customers in regions where a statutory withdrawal right applies, the withdrawal period is 14 days from the date the customer, or a third party designated by the customer, receives the item.

If an order contains multiple items delivered separately, the withdrawal period starts from the date the last item is delivered.

To start a withdrawal or return request, the customer must contact CeylanHomeRugs through:

https://account.ceylanhomerugs.com

or by email:
ceylanhomerugs@gmail.com

After notifying CeylanHomeRugs of the withdrawal request, the customer must send the item back within 14 days.

Exemptions from the Right of Withdrawal
The right of withdrawal does not apply to products that are made to the customer’s specifications or clearly personalized.

This includes, but is not limited to:

- Custom-size rugs
- Personalized rugs
- Rugs made with customer-provided images, logos, artwork, names, or text
- Rugs produced in a non-standard size or special proportion requested by the customer
- Any design that has been customized, altered, resized, recolored, extended, or adjusted at the customer’s request

These items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Returns and Refunds
Returned items must be unused, clean, undamaged, and in resellable condition.

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Refunds are processed after the returned item is received or after the customer provides proof of return shipment, whichever happens first.

If the return is accepted under the right of withdrawal, the standard outbound delivery cost paid at checkout will be refunded. Premium, express, upgraded, or special shipping fees are not refundable.

Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, the customer must contact CeylanHomeRugs within 3 days of delivery.

The customer should provide:

- Order number
- Clear photos of the rug
- Photos of the packaging if damaged
- A short description of the issue

After review, CeylanHomeRugs may offer a replacement, repair solution, partial refund, full refund, or another appropriate resolution.

Product Appearance
Product colors may appear slightly different depending on screen settings, lighting conditions, room environment, and production conditions.

Small color differences between the screen image and the final printed rug are normal and are not considered a defect.

CeylanHomeRugs rugs are digitally printed, low-profile decorative rugs. They are not thick, padded, or traditional high-pile carpets unless specifically stated in the product description.

Dispute Resolution
For questions, complaints, or order issues, the customer may contact CeylanHomeRugs at:

ceylanhomerugs@gmail.com

This agreement is accepted by the customer when an order is placed through the CeylanHomeRugs online store.